We have a timeshare through Starwood and I would say be careful in regard to getting your points converted or transferred. I called them on the last day and couldn’t get through. I waited on the line then the call got dropped. I called back and got a recording that said that they were closed. I discovered that Starwood is on EST (I’m on PST) and that on the last day to deal with your points, which is 12/31, that they closed a half and hour early. I called the following Monday to resolve this issue and was told there was nothing they can do. -I was told a supervisor would call me. It’s been a month now and I’ve yet to get a call although I’ve followed up with a few phone calls. I’ll be sending them a letter but im sure there not gonna reply! Beware of Starwood Timeshares!!
I signed a contract where fees were originally $1,300 per year. Starwood timeshares has upped our fees to over $3000 a year, and have no intention of stopping. Doubling the annual fee for a timeshare is a brazen move that even Marriott and Hilton do not commit often, or so they say. Starwood used their low initial price to bring me into a trap, and now I am in a financial struggle for years to come. This story should serve as a major warning to potential victims.